![]() ![]() Some paper might not absorb ink as well as others, causing faded or smeared prints. Make sure your print job is set up for optimal print quality results.Ĭheck the paper type and condition: Make sure the paper is appropriate for the print job and in good condition. Go to About Original HP Cartridges for page yield and HP limited warranty information.Ĭheck the paper, print settings, and quality of the file being printed If you have a defective HP cartridge, it might be under warranty. If the issue persists with a specific color, replace that cartridge. Repeat these steps to inspect and clean the vent on the other cartridges. Reinsert the cartridge into its color-coded slot, and then press down on it until it snaps into place. Use a pin or paper clip to remove any debris or excess adhesive from the vent on top of the cartridge. If the cartridge still has the orange pull-tab attached, remove it. Doing so can result in damage to both the printer and the cartridges. Push in the tab on a cartridge, and then pull the cartridge from the slot.ĭo not leave the cartridges outside the printer longer than 30 minutes. Wait until the carriage stops moving before continuing. Open the door or lid to the cartridge access area. If the print quality issue persists, continue to the next step. If any cartridges are very low or empty, replace them with new cartridges, and then try to print. Go to HP Anti Counterfeiting and Fraud Program for more information.Ĭheck the ink levels from the printer control panel or from the HP Smart app on your computer or mobile device. ![]() HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. HP supplies are available from the HP Store and local retailers. Replace any non-HP or refilled cartridges with genuine HP cartridges. Low ink levels, using non-HP cartridges, and clogged cartridge vents can cause print quality issues. ![]() ![]() If the page that prints has defects, the printhead might be badly clogged. Click the picture of your printer on the home screen to open printer management options that include the cleaning tool. Printers without a touchscreen or menus: Go to 123.hp.com or your app store to install the HP Smart app. Printers with a touchscreen or menus: On the printer, open the Settings or Setup menu, touch Tools or Printer Maintenance, and then touch Clean Printhead or Clean Cartridges. Run the automated printhead or ink cartridge cleaning toolĬlean the printhead and cartridges to resolve print quality issues including incorrect colors, streaks, and faded prints. Click the picture of your printer on the home screen to open printer management options that include the report.Ĭheck for issues indicated on the report, and then follow the instructions provided to resolve the issue. Printers with a touchscreen or menus: On the printer, open the Settings or Setup menu, touch Tools or Reports, and then touch Print Quality Report or similar. Use a Print Quality Diagnostic report to check if the printhead or ink cartridges need to be cleaned or if there is an alignment issue. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions. ![]()
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